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What EIS Fund Managers Need To Ask Before Selecting a Custodian?

This article aims to help fund managers who are considering an EIS fund with the selection process for the most suitable EIS custodian for the fund.


At its simplest, an EIS custodian & administrator is a FCA regulated financial institution that holds customers assets on behalf of the fund manager for the beneficial owner, the investor. The main responsibility of the custodian is to hold the assets, whether in paper form or digitally, via its nominee, and safeguard the client monies; it then needs to be able to swiftly account for them and report this to both the fund manager, investors and their advisers, while efficiently executing transactions.


In effect, the custodian is the operating engine behind the fund, which it does on behalf of and under the instruction of the fund manager. When deciding which custodian is right for you and your fund, we recommend you consider the following before making your selection:


FCA Permissions

Do they hold the appropriate permissions from the Financial Conduct Authority (FCA)? Confirm that the custodian can hold client money, are authorised to carry out this regulated activity, are able to safeguard and administrate the assets, as well as have the capability to transact your instructions. In addition, ask how they have found the implementation of the Senior Managers and Certification Regime.


Custodian Financial Stability

Is the custodian a stable and secure company? This assessment will be dependent upon you asking for and reviewing the accounts of the custodian, ascertaining whether any financial updates have been provided to the market and appraising the composition of the board including their plans. As part of your due diligence, always review their Company House filings and remember that the accounts provide a picture of what happened in the past but can also, give a good indication for the future. The review needs to be undertaken attentively.  


Regulated Capital

As a result of the Prudential Regime that becomes effective on 1st January 2022, the regulated capital requirements for custodians is undergoing some material changes over the next several years. Ensure your preferred custodian can demonstrate awareness of these changes.


Market Reputation

As you are placing your complete trust in your custodian to look after the assets you must understand their reputation within the market and assess the level of customer service they provide. For example, find out whether they have received outside recognition for their offering. This may include awards for customer service and how well known they are within the sector. Moreover, a good indication of the future service you are likely to receive is to ask investment managers that utilise that custodian already for their thoughts on the expertise and competencies of that provider. A general theme will usually develop on their capabilities and reputation.




Do they offer the services you require? Most EIS / SEIS investments are in unlisted securities; however, some can be AIM listed companies. Does your custodian have the capability to deal with listed securities including placings and those companies that may graduate to the AIM? If your investments are likely to be on or progressing onto the AIM, then you need to select a custodian that has the capability to deal with this eventuality. Even, if they profess this capability then ascertain whether a sub-custodian is used for listed stock. If this is the case, then you will need to ask the same questions about the sub-custodian as you would have of the custodian.


Can the custodian cope with international transactions? EIS qualifying companies are only required to have a permanent UK establishment so may have offices in other countries or a prospective purchase may be overseas based meaning that transactions may have to be conducted in a foreign currency. Verify whether your custodian has the capability to deal with international deals.


Pricing Transparency

Are the proposed fees charged transparent? Not all custodians explain their charges in detail. Compare pricing from different providers to understand the different services that are included, and which are additional services. More detailed pricing structures put you in better control to avoid surprises later. Tip: request example invoices that current clients receive.


Value For Money

Are the proposed services value for money? Lowest cost does not necessarily equate to best value. Lower cost providers tend to have more manual driven processes, higher use of email and less advanced reporting services that invariably result in more of the fund managers time being drawn into administrative activities.


Is the custodian’s technology compatible? Each custodian has its own technology. It is important to seek a custodian that offers flexible solutions that will help you run your operation more efficiently or better. Make sure you choose a provider that helps your business operate and grow. This includes the sophistication of the reporting services to support investors, fund managers and introducers, including IFAs & wealth managers, which should include high quality data & reporting with the ability for them to produce their own documents and reports. The more investors, advisors the fund manager can self-serve access to reporting, the greater saving you will make in customer service time & monies, which ultimately will increase your viability and profitability. You may wish, as part of your due diligence, to ascertain whether they employ or have quality systems; this includes understanding whether the database is administration driven: does the data warehouse reporting support your business intelligence needs and how sophisticated & understandable is the visualisation of this information?  You should, also, ask whether reports are sent by post or email, or are posted to a portal, and whether, the information is available via dashboards, ascertaining whether different methods of transmission have additional costs.

You must understand how well protected your data is. Determine whether the custodian has been recognised by an independent outside agency, such as Cyber Essentials, with their commitment to cyber security. In addition, does the custodian understand their requirements under GDPR and, in the case of a data breach, who is responsible to report this to the Information Commissioner’s Office (ICO)?


Environmental, Social & Governance (ESG) Criteria

For many fund managers, having an ESG investment strategy is an increasingly popular way for them to evaluate companies in which they might want to invest. Moreover, many investors believe that a fund manager who does not account for ESG matters or who is not able to show commitment to this philosophy may not be receive their investment capital. To help attract subscriptions from potential investors always ask what their ESG policy is and request them to demonstrate this commitment.


Ongoing Evaluation

Nothing is permanent. Remember to insist on an annual review to evaluate the past year’s performance with the custodian relationship manager. While it can be a hassle to change custodian if the relationship does not work, ensure that the contract gives you the capability to leave within a reasonable period without penalties.

Your selection of a custodian is an extremely important decision and their sustainability and capabilities will reflect upon you. It will influence your reputation within the market including the perception of wealth managers, your investors and potential clients going forward. The selection, therefore of an appropriate and financially stable custodian becomes a significant and major decision for any fund manager.

Paul Richardson,
Paul Richardson,
Paul Richardson is the Sale Director – Custody at Mainspring Fund Services with responsibility for the sales & business development of their EIS / SEIS / BR / BIR custodian & administration offering. Prior to working for Mainspring Fund Services Paul was at The Share Centre, RBS, Durlacher, Redmayne Bentley and other financial institutions for over 20 years and has, also, been an officer in the Royal Air Force. He holds the EIS Advisors Diploma and has been a finalist twice in the EISA awards and is also a Judge for the UK Growth Investor Awards. Email:

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